I'm ready to bet that many "salespeople"from the very beginning of their work, they tried to drive into the head that the customer is always right. Well, or something like "the client is the person who pays us the salary". Accordingly, the following postulate says: the proper work with clients implies their complete satisfaction and fulfillment of any whim.
Perhaps someone might think that literatework with customers is a system for managing interactions with their customers. Something like Customer Relationship Management. It will remind you when someone has a birthday or an Angel Day, send you flowers by mail or postcard. So what? But if you ask yourself: is this really what the client expects from me? Maybe he is interested in something else? As practice shows, in the fight between a postcard and a one-percent discount, the discount for some reason wins ...
Strictly speaking, professional work withcustomers means finding a balance between the two concepts "to satisfy the customer (the visitor and so on)" and "get money for it." The most important thing in this case is not to lose yourself, your "I", so to speak. It is a pity that this is not everyone can get. Some people generally tend to take things too close to heart.
Those whose work is related to people shouldit is necessary to understand that customer management is based on three cornerstones: attracting new ones, supporting existing ones, keeping dissenters. Having achieved success in each of the three directions listed above, you will feel how much your work has become desirable and necessary.