Perhaps, each of us faced such asituation: bought a thing, and at home found that it does not fit. The refrigerator is not included in the opening, the blouse bought by the child turned out to be great, and the iron, donated for Mom's birthday, turned out to be exactly the same as that given by Aunt Klava. In general, the situation when the purchase was not needed for one reason or another, mass. If the product costs nothing, most will just give up. And if the bill goes to thousands?
The law allows the return of goods infor 14 days to the store, if it does not fit in one or the other parameters or just did not like it. Why is it given such a period? First, a person can buy goods in another city and it will take several days to return and exchange the purchase. Secondly, as often happens with gifts, a thing is bought by a certain date, and before that time it simply lies and does not get, and does not try.
That's why it's given for a return of the goods 14 days -so that a person has time to evaluate it and get back. However, often people try to abuse this law. The most vivid example bordering on fraud is the return of goods that were in use. For example, it sometimes takes a dress for a certain date, and it's not very desirable to buy it, and it's expensive, and you can only dress it once. So they try to return worn clothes or goods, which they used in 10 to 13 days after the purchase. In this case, it should immediately be stipulated that the law allows the return of the goods within 14 days only if it is new, whole, on it all the tags and labels have been preserved. It is very easy to find out that the goods were used, it is very easy to wear stains on clothes, the smell of sweat, if the thing was in the wash - the smell of the powder. The technique may also have scratches, stains, detergent stains or the smell of food. On the basis of all these signs the seller has the right to refuse the buyer in return.
In what case is it impossible to return the goods within 14 days?
- If the goods are classified as food.
- If it is a cosmetic or perfume remedy.
- If the goods are released in different footage - fabrics, braid, linoleum, carpet, cable and the like.
- Means of personal hygiene: toothbrushes, epilators, machine tools, massagers, wigs.
- Goods intended for the treatment or prevention of diseases - such as bandages, contact lenses, threads for cleaning teeth.
- Jewelry and precious metal products.
- Weapons and ammunition.
- Poisons, pesticides and household chemicals.
- Underwear and hosiery.
- Furniture complexes, complete sets and sets.
- Non-periodical printed publications.
- Consumer goods with established warranty periods.
If the goods purchased are on this list, and whenthis is in good condition, then it is impossible to return it by law. The only thing that the seller can make concessions and return money or exchange a thing as a gesture of goodwill.
By the way, the return of the goods within 14 days is carried out with a check. If it was lost during this period, you can prove the fact of purchase by presenting testimony.
In this case, the goods must be replaced by a similar onethe color, configuration, configuration and size that will satisfy the consumer. What to do if you do not need another product, but you need money? In this case, you can insist that the right product for replacement is not on sale. For example, ask for exactly the same dress, but with mother-of-pearl buttons of blue color, or a table for 10 centimeters already (although the furniture is already in standard sizes). In other words, ask for a replacement product that the seller can not provide in principle. In this case, he will simply be forced to return the entire amount within a week.